Services

Custom Development
Understanding that customer needs can be unique, we work with our customers to understand their process and their business requirements, and ensure our technologies work the way our customers need them too.

Completely Customized Interface
Tenbelowzero has built the Aviniti system to support customized interfaces, from the input screens, reports, and management dashboards, through to the workflow and publishing process. This ensures your brand standards are supported.

Integration
Tenbelowzero provides the resources and skill sets necessary to integrate both Tenbelowzero and third party systems together.

Hosting
With all Aviniti solutions, Tenbelowzero offers a hassle free way to get you up and running in the shortest amount of time possible by hosting the solution for you. We supply the hardware and support personnel so you can focus on your business.
 

We offer:

    * full implementation of your site on our servers, complete with diagnostics
    * transfers of domains when required
    * web hosting
    * redesigning any additional instances of any one of our modules
    * migration of all your current content to your new Aviniti databases
    * training for your staff.

Domain Registration
As a value added service, Tenbelowzero is an accredited registrar through OpenSRS. Tenbelowzero is fully licensed to register all domains including, .com, .net, .org, .tv, .ca, .us and many more! At competitive rates, Tenbelowzero’s domain name services allow you to quickly and easily register and manage your domain names. Fully managed registration services are available to all our customers.

 

Support

Dedicated Account Manager
Every customer has partner level account management.  We pride ourselves on the quality of our staff and the long term satisfaction of our clients.

Third Tier Software Support
Tenbelowzero traditionally provides a third line of software support for users, as most questions are typically business related questions. Should users have questions about the technology; questions can be forwarded to us for resolution.

Guaranteed Response Times
The Tenbelowzero SLA (Service Level Agreement) guarantees are completely negotiable. Our response time for any type of service or support request as mutually agreed to in the SLA has been met 100% of the time.

Proactive Support
Tenbelowzero continually monitors our systems for unforeseen events and resolution of those events.

Training
Tenbelowzero’s training services can be designed to meet each customer’s unique needs. Traditionally we cover the creation of training materials and classroom or remote training sessions.

Train-the-Trainer
Tenbelowzero provides basic system training as part of our normal roll-out process. As we complete the initial construction and deployment phases, our clients become very familiar with their system, through UAT testing as well as anticipation of the functions based on preliminary requirements work. Once ready for deployment, we work together to provide regular training where needed to ensure the introduction of this process is handled as smoothly as possible.